top of page

Terms of Sales




These general conditions of sale apply to all reservations made with the TaxyMatch application or with the website The website and the TaxyMatch application offer the Customer the reservation of entire vehicles or seats in a shared vehicle, with a professional driver, taxi or vtc, in the goal of making a route. Any reservation on the site or on the TaxyMatch application, supposes the taking knowledge of these general conditions of sale as well as the Customer's agreement on their entire container, including that of its driver partners. TaxyMatch reserves the right to adapt or modify these general conditions of sale at any time. 


In this case, only the general conditions of sale in force at the time of the reservation will then apply. TaxyMatch advises the Customer to save and / or print these general conditions of sale for safe and durable storage, and thus be able to invoke them at any time during the execution of the contract if necessary. In all hereof, the Customer will be understood as the one with whom the purchase-sale relationship is established and which will be invoiced under the reservation.




2.1. All prices of products and services offered for sale on the website and the application TaxyMatch are expressed in euros all taxes included.


2.2. TaxyMatch reserves the right to modify its prices at any time but undertakes to apply the prices in force at the time of the reservation subject to the availability of the drivers on that date.




3.1. Reservations are made through the website or the TaxyMatch app.


3.2. The contractual information is presented in French.


3.3. To make the reservation: On the website or the TaxyMatch application, the Customer follows the various steps of reservations indicated on the site or on the mobile application. It is mandatory to first accept these GTC to follow the booking process on the mobile app. 


3.4. TaxyMatch is not responsible for any data entered by the Client which is incorrect. The Client's attention is particularly drawn to the method of accepting the reservation made on the website and the TaxyMatch application. When the Customer makes his reservation, he must confirm it by the double-click technique, that is to say that after having selected the route desired, the Customer must click on the "book" button then confirm or cancel their reservation by clicking on a new message, called "pop-up", by clicking on the button "confirm". The Customer's reservation is validated after having filled in his bank details, if they weren't already filled out in his "account".

Only then will the reservation be canceled or confirmed, subject to proper payment of the service. The "double click" is worth signature electronic  and is equivalent to a handwritten signature. It constitutes an irrevocable and unreserved acceptance of the reservation by the Customer. Unless proven otherwise, the data recorded by TaxyMatch on the Internet constitutes proof of all past transactions. between the company and its Customers. The contractual information relating to the reservation will be confirmed by e-mail. in good time and at the latest at the time of the service. A digital invoice is made available to the Customer in the space History  once the trip has been completed.


3.5. The information communicated by the Customer during the reservation (telephone number, name and address) binds the latter. The liability of the company TaxyMatch can in no way be sought in the event that an error during the reservation prevent or delay the performance of the service.


3.6. TaxyMatch reserves the right to refuse any reservation from a customer with whom there is or has been a dispute as to the payment or bad behavior during a trip with a driver or other passengers, during a previous reservation spent with TaxyMatch and its partners. 3.7. The Customer declares to have the full legal capacity allowing him to commit himself under of these general conditions of sale. 




In order to strengthen the level of security linked to financial transactions carried out on the website and the application TaxyMatch and to protect TaxyMatch and its customers against possible phenomena of identity theft or attempted fraud, the data collected by TaxyMatch from its customers as part of a reservation may be communicated to its partner Stripe at for analysis and evaluation of a level of confidence linked to each reservation. As part of these procedures, TaxyMatch or any person appointed by it, also reserves the right to request from the Customer the documents necessary for the execution of the reservation: official identity document of the Client. These requests will be made by phone and / or email. 


In addition, the occurrence of an unpaid due to fraudulent use of a means of payment will result in the registration of contact details in connection with the reservation associated with this unpaid within a payment incident file implemented by Stripe. A declaration irregularity or an anomaly may also be the subject of specific treatment. In accordance with law n ° 78-17 of January 6, 1978, as amended, relating to data processing, files and freedoms, you have at any time a right of access, rectification or opposition that you can exercise at any time with TaxyMatch in its capacity as data controller, at the e-mail address or at the following postal address: TaxyMatch - 8 bis rue Abel – 75012 PARIS.




5.1. The service and price offers are valid as long as they are visible on the mobile application, subject to the availability of the drivers.


5.2. In case of unavailability of the driver after the reservation, the Customer will be refunded the totality of the sums paid if his bank account has been debited and this within 14 days of the cancellation of the reservation in accordance with Article L. 216-3 of the Consumer Code. 



In cash on the day of booking. Payment is made by credit card bearing one of the following acronyms: CB, Visa, Mastercard. reservation will be considered as accepted by TaxyMatch France only when the bank payment centers concerned have given their agreement and that TaxyMatch France will have validated the reservation with regard to its risk acceptance criteria. In case of acceptance of the file by the payment center and by TaxyMatch France, the Customer will be informed by sending the reservation confirmation by email. In case of refusal of the file, the reservation will be automatically refused and the customer will also be informed by email. 




7.1. The responsibility of TaxyMatch France, holder of an operating license issued by TaxyMatch, is limited to the research service a driver at the address indicated by the Customer and the transmission of this trip proposal to the driver. TaxyMatch France puts all its means implemented to find an available driver for the Customer. In accordance with article L 3142-3 of the Transport Code, TaxyMatch France remains responsible to the Client for the proper performance of the obligations resulting from the contract concluded with the latter. 


However, TaxyMatch France cannot be held responsible if the search for a driver is unsuccessful, if the execution or the wrong performance of the contract is attributable either to the Customer, or to the unforeseeable and insurmountable fact of a third party foreign to the provision of the service, or to a force majeure and more generally in the following cases preventing the execution of the contract under normal and expected conditions: IT failure or malfunction and / or telecommunication networks preventing the availability of online services, strike, attack, demonstration, bad weather, traffic accident disrupting traffic, traffic jam of an unusual magnitude, incident mechanics on the vehicle of the driver dedicated to the trip, unavailability of the driver. Upon acceptance by the driver of the travel request from Client as transmitted by TaxyMatch France, the driver is directly vis-à-vis the Client for the performance of all obligations laid down by law and regulations relating to the transport of passengers for consideration. 


The driver thus contracts directly with the Customer he is transporting and assumes responsibility for the transport. He ensures the realization of the race transmitted by TaxyMatch France, it being specified that the execution of transport services, from getting on to getting off the Customer's vehicle, is carried out under the responsibility of the taxi or private driver who assumes complete control of the transport operation. In case of delay due to of the driver who accepted the race, for non-performance or poor performance of the race by the latter, the responsibility of TaxyMatch France cannot be committed, in particular if the Customer were to miss an appointment, a plane or a train. However, the Customer may in this case, decide to request reimbursement of any sums debited, carried out within 14 days of receipt of said notice reimbursement, in accordance with Article L. 216-3 of the Consumer Code.


7.2. In the event of the Client's absence (No Show) upon the arrival of the driver at the pick-up address indicated by the Client when booking on the website and / or the TaxyMatch application, the driver will call the Customer on the cell phone number indicated on the website and / or the TaxyMatch application, in order to notify it of its presence. In the event of no response and / or no presentation at the location of the vehicle within three (3) minutes, the driver may leave the premises, without the customer being able to claim any reimbursement or compensation.


7.3 In the event that motorway tolls are necessary during the journey, except for the journeys which concern Paris-Beauvais airport, these remain the responsibility of the passenger and are in addition to the price of the journey.


7.4 Shared journey bookings may be brought forward or back by up to 60 minutes without this giving rise to any right to compensation for the passenger. In the event of the customer refusing to accept the modified schedule, this will be considered a no-show with no right to reimbursement.




8.1. The Customer must comply with local laws and regulations. In accordance with the French highway code, the Customer must wear a seat belt. safety at all times in the vehicle. 


8.2. The driver reserves the right to refuse a Customer deemed unfit to travel, for example in the event of aggressive behavior or too strong alcoholization, without these cases being exhaustive. When, at the driver's request, the Customer must leave the vehicle or when the driver refuses to get the Customer into the vehicle, no refund can be claimed by the Customer and TaxyMatch France will not be liable no additional costs that may be incurred by the Customer. 


8.3. In the interest of Customer safety, the interior of the vehicle may contain a Dashcam with continuous recording and monitoring which can be used in the event of behavior falling within the scope of criminal law, with the sole objective of protecting the victim, Customer and / or driver.


8.4. In the event of damage to the vehicle by the passenger who has booked or by the persons accompanying him, the cost of cleaning and/or repair of the vehicle, of a minimum amount of 100 euros including tax, will be invoiced to the passenger who has booked, which is expressly accepted by him.



9.1. Principle

In accordance with Articles L.221-18 et seq. Of the Consumer Code, the Customer has a period of 14 calendar days to from the conclusion of the contract to exercise his right of withdrawal without having to justify his decision or bear other costs.

9.2. Procedures for exercising the right of withdrawal

To exercise his right of withdrawal, the Customer informs TaxyMatch of his decision to withdraw by sending any unambiguous declaration expressing its wish to withdraw, before the expiration of the aforementioned 14-day period by mail to the address TaxyMatch Customer Service", 8 bis rue Abel – 75012 PARIS. The Customer can also contact TaxyMatch France by email to the following address "" TaxyMatch France acknowledges receipt, without delay, of the Customer's withdrawal by email.

9.3. Exceptions

In accordance with the provisions of Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for services fully performed before the end of the withdrawal period and whose performance has begun after the Customer's express agreement and waiver expressly to his right of withdrawal.


Trips booked through the web pages of our partners

No refund possible in the event of cancellation.

Trips booked through TaxyMatch mobile app, the following conditions apply:

Trips booked in advance

A fee of 20% of the trip amount may be withheld if a driver accepts the trip, regardless of the duration between cancellation and departure of the trip.

For shared trips, the Customer will be reimbursed 100% for any reservation canceled at least 12 hours before the start of the trip and no refund will be possible for a cancellation less than 12 hours before the start of the trip, except if the trip has been accepted by a driver.

For whole vehicle reservations, TaxyMatch France will be able to proceed with 100% of the refund if the cancellation occurs at least 120 minutes before the start of the trip, except if the trip has been accepted by a driver.

An amount of 50% of the amount of the race will be retained, with a minimum of €30 if the cancellation of the trip occurs between 120 minutes and 30 minutes before the start of the trip.


In case of cancellation less than 30 minutes before the start of the trip, no refund will be possible.

A free cancellation and therefore a full refund will occur if no driver is found to pick up the passenger after the scheduled departure time.


Waiting time by the driver for full vehicles

Orders outside stations and outside airports

A 10-minute wait is included in the price of the ride. The driver will be able to wait for the passenger up to 10 minutes after the defined pick-up time. If this duration is exceeded, the trip will no longer be carried out by the driver and it will be considered a "No Show", with no possibility of reimbursement from the passenger.


Station and airport transfers

A 30-minute wait is included in the price of the race. Thus the driver can wait for the passenger up to 30 minutes after the defined pick-up time, plus the delay of the train, coach or plane, if applicable. If this duration is exceeded, the trip will no longer be carried out by the driver and will be considered a "No Show", with no possibility of reimbursement for the passenger, even if the delay is due to waiting for luggage.


Waiting time by the driver in shared vehicles

A maximum of 3 minutes of waiting is possible so as not to delay other passengers, increased by the possible delay of the train, coach or flight. Beyond that, the trip will be considered a "No Show", with no possibility of reimbursement for the passenger.

Flight/train delay, strike, plane diverted

In the event of a train or flight delay, the pick-up time will be delayed accordingly, as will the 30-minute wait.

Planes diverted for any reason, such as bad weather conditions or strikes, do not benefit from any refund if the cancellation deadlines above have not been respected.


Immediate departures

For shared rides, if the customer cancels before the ride is accepted by the driver, the customer will be fully refunded.


If the customer cancels his order while the driver has accepted the trip, then no refund will be possible so as not to penalize the other passengers.


For whole vehicle reservations, if the customer cancels before the ride is accepted by the driver, the customer will not pay any fees and will not be charged.


If the customer cancels his order when the driver has accepted the trip but has not yet arrived at the pick-up location, then 20% of the amount of the trip will be debited, with a minimum of €25.


If the customer cancels his order when the driver has accepted the trip and arrived at the pick-up location, then no refund will be possible.


9.4. Changes


Any request to change the trip, whether it be the time, date or address, may be subject to additional fees to be paid, the amount of which depends on the reservation category. For shared journeys, each modification has a cost of €10 while for non-shared journeys, modifications are possible without charge. In the event of a change of address, additional costs related to the new route may apply in any case.



For any questions, information or complaints, Customer Service is available to the Customer:

by email to ; by mail to the following address: Service Clientèle, 8 bis rue Abel – 75012 PARIS.


11.1 Applicable law These general conditions of sale and the online sales contract are subject to French law.


11.2 Litigation and Mediation In the event of a dispute or complaint, the Customer is recommended to contact Customer Service in order to find out and find an amicable solution. For any contact, see article 10 above.


In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.

In the absence of an amicable agreement, the consumer has the possibility of seizing free of charge the mediator of consumption to which the professional reports, namely the Association of European Mediators (AME CONSO), within one year of the complaint. writing addressed to the professional.


Referral to the consumer ombudsman must be made:


- either by completing the form provided for this purpose on the AME CONSO website:;


- Either by mail addressed to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.


After prior written action on your part, the Mediator Service may be contacted for any consumer dispute whose settlement has not been successful. In addition, the European Commission has set up a dispute resolution platform intended to collect any complaints from consumers following an online purchase in order to then forward them to the competent national mediators. In the absence of an amicable agreement between the Parties, the dispute will be submitted to the Tribunal de Grande Instance of Nanterre.




TaxyMatch and its subsidiaries do not use Customer data for statistical analysis purposes or for prospecting or improving its customer knowledge. TaxyMatch does not collect personal information through the use of cookies. TaxyMatch SASU with a capital of €100,000, located at 8 bis rue Abel, 75012 Paris, with SIRET number 84059907000017, VAT number FR49840599070, is responsible for processing your data for the purposes of managing your request, customer relations and service after-sales. This processing is based on the contract binding TaxyMatch France to the Client. As a Customer of TaxyMatch France, you do not receive offers.


TaxyMatch France may on the other hand be required to contact you by SMS and by Email for non-advertising contacts (Sending the invoice, satisfaction, reservation or after-sales service, submission of a notice). The personal data concerning you is intended for TaxyMatch and its subcontractors in charge of carrying out the purposes referred to above. These data will be kept for a period of two years from the end of the business relationship. Regarding the Customer's bank details, in particular the bank card number, it is neither known TaxyMatch or its subsidiaries, or Stripe (financial partner), whose technology makes it possible to prevent any piracy by immediately transforming bank card numbers in token, digital asset exchangeable on a blockchain.


TaxyMatch or its subsidiaries therefore have no access to this data at any time. You can exercise all of the rights you have under of the law known as "Informatique et Libertés" (access, rectification, erasure of data, limitation of processing on this data, opposition to use of this data, portability of this data, directives relating to the fate of this data after your death) by writing to the address referred to above or by sending an email to You also have the right to file a complaint with the CNIL.

bottom of page