Do you have questions about the service?
Here you will find the most frequently asked questions by our users
Pick-up locations train stations and airports
usual locations given for information only and subject to change
Is the price of the trip always fixed?
Yes, the price will not change, regardless of traffic conditions.
Do I have to pay the driver at the end of the trip?
No. Payment for the trip is made at the time of booking, through our application. TaxyMatch is responsible for paying the driver directly. You can enjoy the trip without having to worry about paying or having change, everything is already settled!
On what criteria are passengers grouped together in the same vehicle?
Our algorithm organizes the sharing of vehicles between passengers necessarily located in a logical geographical area, ie on the road to the final destination. Example if the final destination is an airport or a train station: the passenger located furthest from the final destination is picked up first and the passenger closest is picked up last. Example if the point of departure is an airport or a train station: passengers share the same vehicle because they will be dropped off in the same geographic area, avoiding detours.
When I share the vehicle with other passengers, how long is the trip?
The duration of a shared trip is increased by 15 minutes on average compared to a trip made alone.
Driver waiting time and flight/train delay
From a hotel or home
A 5-minute wait is included in the fare.
Train station and airport transfers
A 30-minute wait is included in the fare, plus any train or plane delays.
For example, if your flight was scheduled to land at 9:00 PM with the driver scheduled for 9:30 PM, but the flight lands at 11:00 PM, a 2-hour delay, the driver will pick you up at 11:30 PM (2 hours later) and wait until midnight, at no extra charge.
How many luggage and what is the size allowed?
Without supplement and whatever the destination, each passenger can take a checked baggage & a cabin baggage, according to models usually authorized by airlines.